12 Jobs in Plantsville, CT
Marcone HVAC is Hiring a Technical Support Specialist Near Plantsville, CT
Let’s Unpack This – Who are we?
SYSTEM AIRE & CONTROL AIRE SUPPLY are HVAC Wholesale Distributors serving the professionals in the HVAC/R industry. We are based out of Plantsville, CT and Springfield, MA and are apart of the Munch's Supply family of brands. We have been servicing Western Mass and Connecticut for 40 plus years. We house New England's largest and most complete stock of HEIL (ICP) service parts and provide daily delivery throughout Connecticut and Western Mass.
- Provides excellent customer service through timely customer interaction, problem resolution or escalation with effective and efficient follow-up.
- Addresses customers politely and professionally in a courteous manner, even in situations that may become difficult or tense.
- Promptly responds to customer inquiries via phone, email, or fax with courtesy in a professional demeanor.
- Works with assigned manager to prepare for and conduct employee training and new product training as needed.
- Works with assigned manager in developing course agendas, curriculum, and comprehensive training testing as needed.
- Provides day-to-day technical support of dealers via phone and / or onsite assistance as required for assigned product groups.
- As directed, communicates service bulletins and alerts to dealers on a timely basis.
- Provides dealer and consumer problem resolution.
- Conducts field job site visits.
- Provides sales support where technical assistance or expertise is required.
- Travels as needed.
- 5 or more years’ experience with HVAC and related functions.
- 2-year HVAC degree or certificate
- High School diploma or its GED equivalent
- 2 or more years’ experience with HVAC and related functions.
- Demonstrated knowledge of MS Office suite applications
- Aptitude for mathematical operations and numerical analysis.
So, what do we offer you? A great life!
- Health care (medical, dental, vision, prescription) available the first day of hire!
- 401k with company contribution
- Life insurance plus short-term and long-term disability
- HSA/FSA options
- Paid vacations, holidays, and personal time
- Employee Assistance Program
- Employee discounts
- And much more!
We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Job Summary
Full Time
$87k-112k (estimate)
05/13/2024
07/11/2024
The job skills required for Technical Support Specialist include Technical Support, Customer Service, Futures, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
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A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
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Technical support specialists provide computer support for organizations or businesses.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
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Trains customers on how to use hardware and software.
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Be an Oracle Certified Associate.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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